Frequently Asked Questions

Most frequent questions and answers

Company information

The word Nallawilli comes from the Darug Nation and is one of the 758 nations that make up the First Nations of Australia.

 Nallawilli translates as “to sit down and listen to one another”

Roderick’s younger sister, Pauline E. McLeod (deceased) was a well known story teller and was given permission from the Darug Elders to use the word Nallawilli. Pauline loved the meaning and believed passionately in the reconciliation which included the shared values and cultural heritage that Nallawilli stands for.

The Nallawilli logo represents people from all walks of life coming together to share their stories around a fire – which has been part of the culture of First Nation people for many thousands of years.

This sentiment reflects the philosophy of the Nallawilli Group which is to ensure that we share our knowledge and experiences of the past to collaborate together for the future.

Roderick has founded the Nallawilli Group to develop a range of business interests to promote the ethical and community based standards reflected in this cultural heritage.

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When you partner with Nallawilli, you work with us to improve the quality of life and influence real outcomes for First Nation people, communities and businesses.

Nallawilli is committed to providing sustainable and high-quality products and services for our customers and partners.

Our customer-based value proposition is to exceed expectations and build long-term relationships based on professional service, trust, integrity and genuine value for money.

Our profits fund the Nallawilli Foundation which support First Nation people in all aspects of personal and professional life.

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The Nallawilli Group is a social enterprise partnering with government and commercial organisations to provide quality indigenous products and services by developing commercial opportunities to support a First Nation sustainable supply chain

As the demand for our products grows, we will  build and invest in capabilities within Australia that will develop and employ First Nation people in roles they may not otherwise access.

The Group consists of the following companies.

 

Nallawilli is an evolving and proudly First Nation business that aligns its commercial interests with a responsibility to Community and Mother Earth.

We are a young and dynamic group of companies that is professionally managed and focused on a range of professional services and products to help us grow and achieve our objectives.

We measure our success equally on sustainable economic performance, minimal environmental impact and benefits to community. Each element is a key attribute of our value proposition. 

Our People

  • In 1962, Roderick at the age of 7 was removed from his mother and five siblings through the State-sponsored Assimilation Program and made a ward of the State.
  • His psychological report read “Although of Aboriginal Stock Roderick is not ethnically distinctive and can be easily placed”!
  • His childhood was spent in multiple State placement facilities as well as numerous foster homes throughout NSW.
  • He was only informed about his First Nation identity in high school at age 15, by the NSW Welfare Department.
  • At 17 he joined the Australian Armed Forces where he served for 6 years.
  • Once leaving the army he worked with many Fostering and Adoption Agencies, supporting First Nation children, young people, and their parents.
  • He was reunited with his birth family when he was 31. In coming home he became a proud descendant of the Ngarrindjeri and Yatemetung Nations.
  • His background has made him passionate and committed to improving life skills, wellbeing and opportunities of First Nation people.
  • Roderick’s objective is to lead by example and encourage First Nation people to persist with their Traditional Culture, education, lead healthier lifestyles and improve their self reliance. He is an advocate for children and dislikes when they are called “kids”.

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Toggle Content

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Murrajuaiie (Murray Belford) is a  PITTA-PITTA man from the Channel Country surrounding the Boulia district in South West Queensland. He has a dramatic contemporary style, painting artworks from story’s that have been passed onto by his family. “Country” comes alive in all seasons and his paintings offer bright and vivid interpretations of our fauna and flora.

He says” I paint to keep our history and culture alive so that I can pass on the knowledge that has been passed on to me by my family to our next generation. My paintings reflect my personal journey in finding my Grandmothers family and my connection to my people and my country, our people where granted Native Title on the 28th August 2012.

Shipping information

Shipping Cost
Shipping cost is calculated on a “per order,” “per item” or “per kilo gram” basis and is based on the shipping option you select. We sometimes offer free shipping for specific shipping options in select categories, or free shipping sitewide.

Shipping Timing
You can see each product’s estimated arrival date on the product page and during the checkout process. During checkout, you can choose an estimated arrival date from the options provided. 

Entering your shipping destination Post code or allowing Nallawilli Protect to use your current location can result in greater accuracy for your estimated arrival date. Certain products may require additional days to process prior to shipping. This will be reflected in the estimated arrival date. If for some reason you don’t receive your product, you may be eligible for a replacement product if you notify us during your return and exchange time period.

PO boxes:  Please note that based on size, weight or supplier restrictions, no products can be shipped to a PO box address. 

Title to Products
Purchases of product through Nallawilli Protect are subject to a destination contract. This means that the risk of loss and title for these products passes to you upon the carrier’s delivery to your ship-to address, and Nallawilli Protect is not responsible for any loss, theft or damage after delivery

Free delivery for qualifying products is based on product availability and on the time of day the order is placed. $300 minimum purchase is required and applies to ship-to-business items after coupons and before taxes. $300 minimum does not include digital downloads, e-gift cards, special orders, and any items canceled or removed from the order.

Sunday delivery not available.

Size and weight restrictions apply

If you want to ship multiple quantities of the same item to separate shipping addresses, you’ll need to place separate orders.

General Questions

You can download a Nallawilli Protect credit application – click here

Please return it to financedept@nallawilli.com, Normal processing time is about 3 days

Your password can be automatically reset via the website – click here

Yes – you can send a Purchase Order to the following email address – orders@nallawilliprotect.com.au

Item are usually shipped with 1-2 business days depending on stock availability. you will be notified via email if there are any delays with your order.

Yes – All invoices will be sent out to the email address listed on your account. If you are missing one please email financedept@nallawilli.com 

To learn more about our privacy practices, please see our click here

Indigenous Procurement

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payment information

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